Reliant Federal Credit Union Notifies Individuals of Privacy Incident

On October 30, 2020, Reliant Federal Credit Union learned that some individuals’ personal information could have been accessed when an unauthorized third party gained access to several employees’ email accounts. Reliant Federal Credit Union has no reason to believe that anyone’s personal information has been misused for the purpose of committing fraud or identity theft. Nonetheless, because someone temporarily had access to the email accounts, Reliant Federal Credit Union searched the accounts for any personal information that could have been viewed and determined that the accounts contained some individuals’ information. The information involved for each individual varied, but may have included name, address, Social Security number, driver’s license number, credit or debit card number, tax identification number, health insurance information, and/or username and password.

Upon learning of the incident, Reliant Federal Credit Union promptly contained the incident by securing the email accounts to prevent further access. It also engaged a forensic security firm to investigate and confirm the security of its email and computer systems, and is analyzing potential, additional security enhancements. Reliant Federal Credit Union is notifying all impacted individuals for whom it has a valid mailing address and has arranged for complimentary identity protection and credit monitoring services for those individuals whose Social Security numbers or driver’s license numbers were impacted. The notice will include information on steps individuals can take to protect themselves against potential fraud or identity theft. In general, Reliant Federal Credit Union is recommending that individuals regularly monitor credit reports, account statements and benefit statements. If individuals detect any suspicious activity, they should notify the entity with which the account is maintained, and promptly report any fraudulent activity to proper law enforcement authorities, including the police and their state attorney general. Additional information regarding identity protection can be obtained at or by calling the Federal Trade Commission at 1-877-ID-THEFT (1-877-438-4338). New York residents can also obtain information about identity protection from the New York Attorney General’s Office at or by calling 1-800-771-7755.

Reliant Federal Credit Union takes its responsibility to safeguard personal information seriously and apologizes for any inconvenience or concern this incident might cause. Individuals seeking additional information may call a confidential, toll-free inquiry line at 1-855-763-0483 between 8:00 a.m. and 5:00 p.m., Mountain Time, Monday through Friday.